This Privacy Policy describes how Markaz Knowledge City ("we," "us," or "our") collects, uses, and protects your information when you use the MKC One mobile application (the "App") on iOS and Android.
- iOS: https://apps.apple.com/us/app/mkc-one/id6788973114
- Android: https://play.google.com/store/apps/details?id=com.mkc.one
By downloading, accessing, or using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.
1. Information We Collect
We collect only the information needed to provide the MKC One services.
1.1 Information You Provide
- Account and registration details: your full name, email address, phone number, and password when you create an account or apply for membership.
- Membership and verification documents: documents, images, or photos you upload to apply for or renew your membership.
- Profile information: a profile picture and any details you add to your profile.
- Booking, claim, and purchase information: the services you book, packages you buy, claims you submit (such as cashback), and related transaction records.
1.2 Information Collected Automatically
- Device and push notification identifiers: we use Firebase Cloud Messaging to send push notifications. This involves a device registration token used to deliver notifications to your device.
- App and device information: basic technical information such as app version and device type, used to operate and support the App.
1.3 Camera and Photo Library Access
The App may request access to your camera and photo library so you can upload documents and photos, for example, membership documents or a profile picture. These are used only for uploads you choose to make. You can manage or revoke these permissions at any time in your device settings.
We do not collect precise or background location data, and the App does not include third-party advertising or analytics tracking.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account and membership.
- Process and manage your bookings, claims, purchases, and rewards.
- Verify membership eligibility and process membership renewals.
- Send you service-related notifications and updates.
- Provide customer support and respond to your requests.
- Maintain the security, integrity, and proper functioning of the App.
- Comply with legal and regulatory obligations.
4. Data Storage and Security
We take reasonable technical and organizational measures to protect your information. Authentication tokens are stored securely on your device using the platform's secure storage (iOS Keychain / Android Keystore). While we strive to protect your personal information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we take steps to delete or anonymize it.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your account and associated personal information.
- Withdraw consent or object to certain processing.
- Manage app permissions (camera, photos, notifications) through your device settings.
To exercise any of these rights, please contact us using the details in Section 10.
Account Deletion
You may request deletion of your account and associated personal data by contacting us at dba@markazknowledgecity.com. We will process your request in accordance with applicable law.
7. Children's Privacy
The App is not directed to children under the age of 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
8. International Users
Your information may be processed and stored in countries other than your own. By using the App, you consent to the transfer of your information to such locations, which may have different data protection laws than your jurisdiction.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes may be communicated through the App. Your continued use of the App after any changes indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
This Privacy Policy applies to the MKC One application for iOS and Android.